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View compareRefund and Cancellation Policy
Thank you for shopping at Smitra Health!
We want you to be completely satisfied with your purchase. Please read the following refund and cancellation policy carefully to understand your rights and obligations when purchasing our oral health products.
Order Cancellation: You can cancel your order within 24 hours of placing it. To cancel your order, please contact us immediately at [insert contact email/phone number]. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return procedure once you receive the product.
Eligibility for Refund: We offer a refund on products that are defective, damaged, or incorrect upon arrival. If you receive a product that is faulty or doesn’t match the description, please contact us within 7 days of receiving your order.
Non-Refundable Items: Due to hygiene reasons, we do not offer refunds for opened or used items, such as toothpaste, toothbrushes, or mouthwashes. Please ensure the items are unopened and in their original condition to qualify for a refund.
Return Window: Returns must be initiated within 7 days of receiving your product. Products must be unused, unopened, and in original packaging.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item, damaged product).
Refund Process: Once the returned product is received and inspected, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method.
Damaged or Incorrect Products: If the product arrives damaged or is not what you ordered, please notify us within 7 days of delivery. You may be asked to provide photos or other evidence of the issue. We will cover the cost of return shipping and issue a full refund or replacement.
Exchanges: We currently do not offer exchanges. If you need a different product, you will need to return the item and place a new order.
Contact Information
For any questions about this Return Policy, please contact us at:
Email: info@smitrahealth.com
Refund and Cancellation Policy
Thank you for shopping at Smitra Health!
We want you to be completely satisfied with your purchase. Please read the following refund and cancellation policy carefully to understand your rights and obligations when purchasing our oral health products.
Order Cancellation: You can cancel your order within 24 hours of placing it. To cancel your order, please contact us immediately at [insert contact email/phone number]. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow the return procedure once you receive the product.
Eligibility for Refund: We offer a refund on products that are defective, damaged, or incorrect upon arrival. If you receive a product that is faulty or doesn’t match the description, please contact us within 7 days of receiving your order.
Non-Refundable Items: Due to hygiene reasons, we do not offer refunds for opened or used items, such as toothpaste, toothbrushes, or mouthwashes. Please ensure the items are unopened and in their original condition to qualify for a refund.
Return Window: Returns must be initiated within 7 days of receiving your product. Products must be unused, unopened, and in original packaging.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item, damaged product).
Refund Process: Once the returned product is received and inspected, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method.
Damaged or Incorrect Products: If the product arrives damaged or is not what you ordered, please notify us within 7 days of delivery. You may be asked to provide photos or other evidence of the issue. We will cover the cost of return shipping and issue a full refund or replacement.
Exchanges: We currently do not offer exchanges. If you need a different product, you will need to return the item and place a new order.
Contact Information
For any questions about this Return Policy, please contact us at:
Email: info@smitrahealth.com